Terms and conditions


Please read our Terms and Conditions carefully. If you have any questions, please contact us.

New Accounts

All new accounts must be paid by credit card (Visa MasterCard, AmericanExpress), or prepaid (by bank check, money order, or wire transfer). Jatex does not accept C.O.D. orders. Pre-payments must be cash (money order or bank check only). Please note, payment must be received before the order can be processed.

Minimum Order Requirements

We do not have a minimum order requirement. However, most pieces must be shipped on a pallet and so it may not be cost effective to ship single items. Combining multiple pieces will lower your per piece shipping cost.

Wholesale vs Designer Pricing

In order to qualify for wholesale pricing, your initial purchase must be over $2,500.

Payment Options

Jatex International accepts company checks, VISA, MasterCard, AMEX, and wire transfers as forms of payment.

Custom Kilim Furniture Deposit

Due to the nature and construction of our custom Kilim Furniture, all custom furniture orders require a 50% non-refundable deposit by check upon placement of the order. Furniture orders received without the required deposit will not be processed and will delay your anticipated shipment date.

Most custom Kilim orders require a six to eight (6 - 8) week lead time, depending on the season. Projects that require a specific installation date must be specified on the order at time of placement or in writing sent separately including the order date, purchase order number if applicable, and the requested shipment date.

Delinquent Accounts

  • Your account must be current before any new orders will be processed.
  • Orders placed during a credit hold must be prepaid.
  • Consistently delinquent accounts will revert to prepaid status.
  • Delinquent accounts over 60 days will be submitted to collections. Customer agrees that all collection proceedings are subject to Massachusetts jurisdiction.
  • Customer will be responsible for all collection costs and fees.
  • Returned (NSF) or stop payment checks are subject to a $40.00 service charge.

Changing/Cancelling Orders

Any changes to orders, including notification of cancellation must be submitted to Jatex International in writing by email to info@jatexinternational.com. Orders will not be considered changed/cancelled without confirmation. Without proper documentation any refused shipments will be charged shipping cost plus a 25% restocking fee.

Damaged Goods Claims

Any visible or concealed freight damage must be reported in writing on the Bill of Lading and faxed to Jatex International at 978-258-1085 within 5 business days of receipt. Jatex will not file a claim with the freight company if no report is made within that time frame.
Upon receipt of shipment, inspect all packages and report visible damage to the carrier upon acceptance. All damaged merchandise must be reported to Jatex International in writing via email to info@jatexinternational.com. Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a box or carton without damaging the carton itself. If such a situation occurs it is important to contact Jatex International immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save all the cartons that the damaged merchandise arrived in. If this packing material is not available for inspection by the carrier your claim may be denied. You must open all received boxes and inspect products for concealed damage within 5 business days of delivery. Jatex International and the delivering carrier must be notified at that time. All concealed damage claims not filed with the carrier in that time frame will not be honored. At least two clear pictures are to be e-mailed to customer service immediately.

No returns will be accepted without proper authorization. All returns must clearly display a return authorization number. Email Customer Service for Return Authorization Instructions. Jatex will not issue call tags, Shipping charges on all returned merchandise must be prepaid.

Pricing & Shipping Fees

All Prices are FOB: Massachusetts and are subject to change without notice. Shipping and handling charges are not included in the product price. All prices and information quoted on this website are subject to change without notice.
Most furniture orders, as well as other large items, will ship via motor freight due to the size and weight of the pallets. Residential and other accessorial charges (inside delivery,lift-gate required, re-delivery, etc.) are the responsibility of the customer.

Back Orders

Back orders over $100.00 will ship when available unless otherwise noted on the Sales Order. Back orders under $100.00 will be cancelled and must be reordered.


All fees and payments made to Jatex International, submitted via credit card and/or debit card, are usually taken at the show or time of sale or by sending a Credit Card Authorization form directly to Jatex International via email or fax. By providing credit card information, you agree that you are the rightful owner of the card, and that you agree to authorize Jatex International to charge the specified card for the order as submitted and in accordance with these terms.

Most Jatex International products are hand made. Sizes are approximate. Color variations and imperfections are the characteristics of hand craftsmanship and will not be considered as defects. Items are for decorative use only and are NOT FOOD SAFE.

Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the products for his/her intended use, and user assumes all risk and liability whatsoever therewith. The preceding statements are made in lieu of all warranties, expressed or implied. Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective if returned within ten days of receipt of merchandise.

Fire pits come with a one year limited warranty against manufacturer's defects. They are to be used for their intended purpose only.

Rug & Pillow Sales

Due to the one of a kind nature of our rugs and pillows, all sales are FINAL unless specifically noted on the Sales Order or Purchase Order form.

Rugs sent on approval are sent on a 10 day approval basis. Merchandise sent on approval must be secured by credit card payment. The sale is considered final if the merchandise is not returned within 10 days of receipt. All returns must be insured for the full value of the product. Customer is responsible for all shipping charges incurred in connection with the shipping of merchandise on approval.

Due to the unique nature of the product, Jatex International will not accept any cancellation on rug or pillow orders.